Explore Frequently Asked Questions

Have Questions? We've got answers. Browse through our FAQ to find a solution and learn more about our company.

Any further inquiries please call us at (519) 742-9188 or email info@sourceflooring.com

Company FAQs

All sales are final. No returns or exchanges.

We do not offer any samples on our products at this time.

We do not offer installation through Source Flooring. But upon order completion we can refer you a trusted installer for Vinyl, Hardwood, Laminate or Carpet.

We have a third party that we can refer to you upon request.

Orders FAQs

We offer comprehensive customer service available during business hours. Should you have any issues or questions call at (519) 742-9188 or email info@sourceflooring.com and an associate will assist you.

Pick up is available Mon-Fri 8am - 5pm. Your order will show 'ready for pickup' and you will receive a confirmation email.

If you want to schedule a different pick-up time, call the store at (519) 742-9188 and we can work with you.

We will hold orders for up to 5 business days. Call us if you wish to extend the timeline for picking up.

We currently offer contractors a 5% discount through our instore program on any purchase made. Simply show us your business card and enjoy 5% off.

Yes! We currently use shopify as the base for our online store and they offer comprehensive security and fraud prevention services. Buy with confidence knowing your information is safe.

We try our best to make sure orders are available the same day. If it takes any longer we will contact you before confirming the order.

Products FAQs

All of our products on the website are currently in stock! If it is a large order we may need to order in extra, but you will be made aware if this is the case.

We try our best to ensure that images and specifications are displayed accurately. Products may appear different because of lighting or screen/monitor brightness. Dye lots are also subject to change over time.

Our products are sourced from all over the world. We always ensure that we provide the highest quality available.

We always strive for perfection, but sometimes mistakes happen. If you noticed any broken pieces, bring back the box along with your receipt and we can exchange it for you.

Flooring FAQs

Both are high quality products that excel in different spaces.

SPC (Stone Polymer Composite) Vinyl has a rigid core which gives it more durability and makes it 100% waterproof. Vinyl also offers different options for installation, such as click, loose lay or dryback.

Laminate is typically made with MDF or HDF that gets covered in a photographic layer and then sealed with protective laminate. This makes it more scratch resistant than vinyl but only water resistant.

All in all, pick what suites your needs, at the end of the day it all comes down to personal preference and which flooring you think will look better in your space.

Both are great options for your home that will last a lifetime and increase the value of your home.

Solid hardwood is made from a single piece of wood, cut directly from the tree. Is very durable but can be prone to expanding and contracting with temperature and humidity. Solid is typically thicker and can be sanded and refinished multiple times to restore appearance. Solid is generally more expensive but offers a traditional, timeless and natural look.

Engineered hardwood is composed of multiple layers of wood with the thin top veneer being the real hardwood. The core is typically made of plywood or HDF. It is more stable than solid wood, offering less warping and shifting over time. However, it is thinner than solid, and may only be refinished once or twice but this is generally not recommended. It is slightly more cost effective, while still offering the great style and feel of solid hardwood.

Overall, engineered is generally more popular nowadays and offers more versatility for options and installation.

There are many factors that determine scratch resistance. Generally, materials with a glossy finish will be more prone to scratching compared to a matte finish.

For vinyl, laminate and hardwood, scratch resistance is determined by the 'wear layer'.

A hardwood with a matte finish or a laminate product would have the highest scratch resistance. Although, vinyl has made strides to close the gap in recent years.

Tile is very scratch resistant as a result of the manufacturing process, even with a high gloss finish.

Many factors go into the overall durability of a product. Thickness, wear layer, material and manufacturing processes can all contribute to this.

For click SPC vinyl flooring, durability is largely contributed to thickness and wear layer.

For tiles, the material and manufacturing process will factor into durability. See the section on the difference between porcelain and ceramic for more information.

Yes. For vinyl, laminate, and hardwood the products should be left at room temperature for 24-48 before starting the installation.

Depending on the type of flooring you buy there may be different cleaning measures.

Vinyl, laminate, and hardwood should use a simple cleaning solution and a non abrasive material. Vacuuming is also safe and wont leave any marks.

For tile, it is recommended to use something non-acidic and anti-bacterial for ceramic or porcelain.

Depending on the product you buy there may be different installation procedures.

Laminate and vinyl 'click' products are the easiest and best for beginners and people who want to do it themselves.

Hardwood products should be glued and/or nailed

Tile should be set into the floor with mortar, or on the wall with a special tile adhesive.

It is best to contact an expert for any troubles or questions regarding any installation process. If you are doing it yourself there are many resources online to help learn more.

First, you will need to determine how large the space is that you want to install the products in. This is called square footage, and as you notice, a majority of items on the website are priced per square foot.

This is done by multiplying the length and width of the space. After that you can divide the total square footage by how many square feet comes in a box. This will give you a number which you can round up or down to get the total number of boxes needed.

As a rule of thumb, it is recommended to add an extra 5-10% for wastage, and having extra at the end of the job is normal.

Tile FAQs

Tile is a great flooring options for a few main reasons.

1. Tile is extremely durable

2. Easy to clean

3. Lasts a lifetime

4. Perfect for places that can get wet such as bathrooms or kitchens and high traffic areas.

5. Low maintenance, and environmentally friendly.

In general, it will come down to personal preference about which tile to install in your home. However, there are some basic guidelines you can follow to ensure you choose the best match.

1. Glossy/Polished tile is typically more popular to install on walls whereas matte is more common on the floor. The main reason for this is that glossy tiles can be very slippery when wet.

2. Porcelain tile is typically used for flooring, and ceramic is used for wall. This is not always true, but is important to keep in mind. Porcelain is stronger and more durable making it better suited for floor use. Ceramic is better suited for smaller format tiles that look great as a backsplash or shower wall.

Porcelain is a type of ceramic tile. However, porcelain is made from a specific type of clay and manufactured at a higher temperature which results in a different composition compared to ceramic. This creates a more durable and moisture resistant tile, which makes it a great choice for bathroom walls and floors.

Installing tile takes a lot more time and is harder to work with compared to other flooring options. It is recommended to consult a professional or do research through online resources before starting your project.

If you bought grout through Source Flooring then sealing is not required as ours is pre-mixed.

If you want to check your grout to see if it needs to be sealed. Drop a bead of water onto the grout and if it is quickly absorbed then it should be resealed. If the water sits on the surface then no sealant is required.